FAQs

Frequently Asked Questions (FAQ)

1. How do I place an order?

You can place an order on our site by adding the items you want to your shopping cart and proceeding to secure online payment. Follow the on-screen instructions to complete your purchase.

2. What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package online.

4. Can I change or cancel my order?

You can modify or cancel your order as long as it has not yet been shipped. Please contact us immediately at contact@lalameo.com or at +1 505-303-1233.

5. How long will delivery take?

Delivery times vary depending on your location. Most orders are delivered within 5-7 business days. You will receive an estimate at the time of ordering.

6. What are the shipping costs?

Shipping costs are calculated at checkout and depend on the weight and destination of the items purchased.

7. What is your return policy?

We accept returns within 30 days of receiving your order. Items must be in new condition, with original tags attached. Check our Return and Refund Policy for more details.

8. How do I return or exchange an item?

To initiate a return or exchange, contact us at contact@lalameo.com or +1 505-303-1233. We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.

9. What if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at contact@lalameo.com or +1 505-303-1233. We will assist you with a replacement or refund.

10. How can I contact customer service?

You can contact us by email at contact@lalameo.com or by phone at +1 (505)-303-1233. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24-48 hours.

11. Do you offer gift cards?

Yes, we offer gift cards available for purchase on our site. They can be used to purchase any item on lalameo.com.

12. Can I order in bulk?

For wholesale orders, please contact us directly at contact@lalameo.com with the details of your request.